One thing that Sharon and I like about our city of “love” is the friendliness and attitude of most “people servers” we come in contact with.
But, our recent visit to one of Loveland’s largest retailers, proved that there still are a few locals who haven’t gotten the message — and should have.
The reason for the venture was to have the oil changed in our car, and the tires rotated. I pulled up in front of the service department, and Sharon proceeded into the store. I cooled my heels in the auto service department, until an “associate” appeared, and after taking note of my needs, informed me that it could possibly be a lengthy wait; “maybe an hour and a half.” “Whoopee“, thought I, “bet I can “$pend” the time in the store.”
So, we shopped. And when my bride queried another “associate”, as to where she might find coffee filters, the reply (in passing) was: “Right next to the coffee.”
Biting my tongue, we shopped, studiously being ignored by the “associates“. When the 1-½ hours passed, and no page to the auto center, I went back to see how things were progressing. I added another 15 minutes to my wait, as the “associate” at the counter gabbed with a potential customer. Fifteen minutes of being ignored—like part of the furniture—pinching my arm occasionally in the event that I had become invisible, and to stay awake, should he make eye contact.
For an instant, I wanted to grab my “associate”, and give him a five minute course in customer relations, but lucky for him, I had become visible. I asked the status of the Foley family car.
“They’re almost ready to rotate the tires.” Said my favorite “associate”, not bothering to apologize for the delay.
Really? Said I.
Rather than “$pend” the time needed to complete the task, we cancelled the second course, and headed out the door.
I needed a hug.